Cancellation & Refund Policy
Last updated: September 2026
Important: Cancellation terms are confirmed at the time of booking. The terms below are our standard policy. Specific terms for your booking will be communicated in your booking confirmation.
Standard Cancellation Terms
- •More than 7 days before check-in: Full refund of any advance payment made, less any applicable processing charges.
- •3–7 days before check-in: 50% refund of advance payment made.
- •Less than 3 days before check-in: No refund. The full booking amount is forfeited.
- •No-show: No refund. The full booking amount is forfeited.
How to Cancel
To cancel a booking, please contact us directly by phone or email with your booking reference. Cancellations are effective from the date and time we receive your cancellation request.
Refund Processing
Eligible refunds will be processed within 7–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Special Circumstances
In exceptional circumstances (such as natural disasters or government-mandated travel restrictions), we will work with guests on a case-by-case basis. Please contact us as soon as possible if you are affected.